Delivery：  Quality：  Design：  Service： Alice was a pleasure to work with. She was very responsive, always answering our questions quickly and with clear answers. She stayed in touch throughout the delivery period and is handling all support inquiries professionally. I’d gladly do business with her company again.

Poor packaging, damaged product, unresponsive seller The fryer arrived damaged due to seller's poor packaging. One of the handles broke off, the hose protection is detached, the machine has multiple dents. One lid is severely bent and no longer closes properly, causing lots of steam to escape and uneven cooking. The seller refused to take responsibility. When I reported the issues, the seller first blamed transportation, then suggested fixing the lid manually or covering the steam gap with a towel, which is not a professional solution. Later, they ignored my messages when I asked for compensation for professional repair and they didn’t send any replacement for the broken parts. If you want a reliable seller and avoid stress, wasted time, and a damaged product, I strongly recommend choosing another supplier.